We take complaints very seriously because, from the complainant's point of view, they have a legitimate reason and should therefore be taken into account accordingly. As part of the processing of a complaint, the complainant has the option of to present its view of things and draw attention to possible grievances. We therefore also see a complaint as an opportunity to improve our service.

If you are dissatisfied with your insurance contract and wish to make a complaint, you can do so at any time. Send your specific complaint to:

Callidus GmbH. (in foundation)
Jakob-Haringer-Strasse 8
5020 Salzburg
E-mail: office@becallidus.com
Phone: n/A

Scope and content of the complaint
In order to be able to process your request as quickly and easily as possible, your complaint should include the reason and any existing documents (policies, applications, etc.). Please also state your specific claim (reason for the complaint) and what a possible solution could look like for you.

Processing the complaint
After receipt of the complaint, you will receive a confirmation of receipt and will be kept informed about the processing and we will endeavor to resolve your complaint as quickly as possible in your interest.

Complaints office for insurance intermediaries
You can also send your complaint to the Complaints Office for Insurance Intermediaries (Section 365z1 GewO, Directive 2002/92/EC). Pursuant to Section 365z1 GewO, it must receive complaints from customers and other affected parties, in particular consumer protection organizations, about insurance intermediaries free of charge. Please send your complaint to:

Complaints office for insurance intermediaries at the BMWFW
Federal Ministry of Labor and Economic Affairs, Department VI/A/1 (Trade Law)
Stubenring 1, A-1010 Vienna

MMag. Stefan Trojer
E-mail: stefan.trojer@bmaw.gv.at
Phone: +43 1 711 00 - 805782

www.bmaw.gv.at